Salon Policy Updates
At Khroma Hair Studio, we are committed to providing every client with a comfortable, elevated, and personalized salon experience. To help us maintain the quality of service and experience we strive to provide, the following policies are effective immediately.
Children & Additional Guests
To maintain a peaceful, luxury environment for all clients, children who are not receiving a service are not permitted in the salon.
We ask that clients please make childcare arrangements prior to their appointment. This allows us to minimize interruptions and ensure that every client can fully enjoy their time at Khroma.
Deposits & Card on File
Moving forward, all new clients are required to provide a deposit when booking their first appointment.
Additionally, all clients must have a valid card on file with Khroma Hair Studio. Your card information will be securely stored and may be used in accordance with our cancellation and appointment policies.
Booking the Correct Service
Please make sure you are booking the service that you actually need.
If you are unsure which service to schedule, please give us a call before booking. We are happy to help determine the appropriate appointment for your hair needs.
The service selected when booking determines the amount of time reserved with your stylist. The service booked is the service that will be performed during your appointment.
Last-minute changes to the primary service are not permitted, as they may affect your stylist's schedule and the clients booked after you.
Add-On Services
If you would like to add a service such as a conditioning treatment, trim, demi-permanent color, or another add-on, please discuss this with your stylist.
Add-on services may only be added if time permits and must be approved by your stylist. We cannot guarantee that additional services can be accommodated during your scheduled appointment.
Appointment Changes
If you need to make a change to your scheduled service, please notify us at least 48 hours before your appointment.
This includes changes to the service, appointment time, or other details that may affect the amount of time needed for your appointment.
Providing adequate notice allows us the opportunity to adjust the schedule and accommodate other clients.
New Client Forms
All new clients are required to complete their consultation forms and cancellation policy acknowledgment before receiving hair services.
These forms help us understand your hair history, goals, and needs while ensuring that you are aware of our salon policies and expectations.