Khroma Hair Cancellation Policy

Customers may cancel or reschedule without penalty by notifying us at least 24 hours before their scheduled appointment time. To cancel or reschedule, please contact us at:

Cancellations are considered "late" when the customer does not cancel or reschedule at least 24 hours prior to the scheduled appointment time. Late cancellations will result in customers being charged a fee of 50% of the appointment booked. Same day cancellations will result in customers being charged a fee of 100% of the appointment booked.

We give each customer a 10 minute grace period to arrive at their scheduled service. Once that 10 minutes has passed and we’re still able to render services there will be a $1 charge per minute that you’re late added to your service. Late arrivals also may result in your appointment being canceled and will be charged 50% of the service scheduled.

If a customer misses their scheduled appointment without canceling or rescheduling, they will be charged 100% of the price of the scheduled service.

Booking fees are non-refundable.

If, for any reason, we must cancel a Customer's scheduled appointment, we will notify you as soon as possible and work with you to reschedule or you will receive a full refund.

Any refunds will be processed in the same method as the original payment.

We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.